Frequently Asked Questions

How long will it take to receive my order?
Orders are typically delivered within 2–3 weeks after the purchasing window closes, depending on production and vendor turnaround times.

Why is the purchasing window so short? When will it reopen?
We use limited ordering windows so we can process orders efficiently, meet production deadlines, and ensure timely delivery to families. New merchandise windows typically reopen each school season or when new designs are released—so check back often!

What size should I order?
Most items are true to size unless otherwise noted in the product description. When in doubt, we recommend sizing up for a more comfortable fit.

Can SWAG shirts and shorts be worn at school?
Yes! SWAG shirts and shorts may be worn on Fridays and on other pre-announced school spirit days.

When can SWAG sweaters be worn?
SWAG sweaters and sweatshirts may be worn any day of the school week.

Can I return or exchange items?
All sales are final. We are unable to offer returns or exchanges. If an item doesn’t work out, we encourage families to share, gift, or resell within the school community.

When will new merchandise be released?
We regularly release new designs to keep styles fresh and exciting throughout the year. New collections are typically offered for fall, winter, spring, and summer. Be sure to check back often—items may be limited and seasonal!

What if I miss a purchasing window? Will items still be available?
We cannot guarantee availability once a purchasing window closes. Some items may return in future collections, while others may be discontinued based on demand and inventory.

Who can I contact with questions about my order?
For all SWAG-related questions, please contact the PTO directly at: sobayptoboard@gmail.com.

Please do not contact the school office regarding PTO merchandise orders, as they are not handled by school staff.